Gaming Relationship Specialist

6 days ago


Philadelphia, Pennsylvania, United States Rivers Casino Full time

We are seeking a skilled Gaming Relationship Specialist to join our team at Rivers Casino. As a Gaming Relationship Specialist, you will be responsible for identifying and acquiring qualified new and existing players.

The ideal candidate will have excellent communication skills, both written and oral, and the ability to work in a fast-paced environment. They will also be able to interact with others while maintaining a positive and courteous demeanor.

About the Role:

  • Drive growth through telesales outreach to coded and uncoded customers.
  • Identify and acquire qualified new and existing players.
  • Engage with guests to understand their needs and preferences.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze player data to inform marketing strategies.
  • Develop and implement targeted marketing campaigns to attract high-value players.
  • Provide exceptional customer service to ensure repeat business.
  • Perform all other duties as assigned.

Requirements:

  • Must be 18 years or older.
  • High school diploma or general education degree (GED).
  • Casino marketing and/or host experience preferred.
  • Knowledge of Casino Management Systems and customer database platforms.
  • Excellent communication skills, both written and oral.
  • Available to work flexible shifts, weekends, and holidays.
  • Ability to obtain and maintain all necessary licensing.

Compensation: The estimated salary for this role is $55,000 - $75,000 per year, depending on experience. Benefits include health insurance, 401(k) matching, and paid time off.



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