Claims Resolution Specialist

3 weeks ago


Chandler, Arizona, United States Liberty Mutual Insurance Full time

Job Summary

We are seeking a skilled Claims Resolution Specialist to join our team at Liberty Mutual Insurance. As a Claims Resolution Specialist, you will be responsible for managing, investigating, and resolving claims in a timely and professional manner.

Key Responsibilities

  • Manage and investigate claims to determine liability and damages
  • Communicate with policyholders, witnesses, and claimants to gather information
  • Identify potential suspicious claims and refer to SIU
  • Settle claims within prescribed authority levels
  • Ensure adequacy of reserves and security of financial processing
  • Update files and provide comprehensive reports as required

Requirements

  • Strong written and oral communication skills
  • Good interpersonal, analytical, investigative, and negotiation skills
  • Customer service experience preferred
  • Demonstrated competency of legal liability, general insurance policy coverage, and State Tort Law
  • Ability to obtain proper licensing as required

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We provide an environment focused on openness, inclusion, trust, and respect. We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being.



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