Sales and Customer Support Associate

2 weeks ago


Lee's Summit, Missouri, United States TM Services Full time
Job Summary

We are a dynamic sales and marketing enterprise seeking a collaborative and solution-driven Sales and Customer Support Associate to enrich our ranks. This Sales and Customer Support Associate role constitutes a full-time, entry-level position with comprehensive training and compensation commensurate with experience.

Key Responsibilities
  • Engage potential customers by addressing inquiries regarding products and services, adeptly closing sales directly with clients' leads.
  • Manage customer inquiries, orders, and complaints efficiently and courteously.
  • Offer product recommendations tailored to customers' needs, actively pursuing opportunities for upselling products and services.
  • Compile and analyze customer information to generate comprehensive product or service reports.
  • Contribute collaboratively to team objectives, ensuring the attainment of collective goals.
  • Stay abreast of the latest product offerings, maintaining an up-to-date knowledge base.
  • Execute any additional duties as delegated by senior management as required.
Requirements
  • Demonstrates a positive demeanor and possesses exceptional communication abilities.
  • Proficient in the principles and procedures governing exemplary customer service.
  • Exhibits product knowledge, coupled with a focus on quality, adept problem-solving skills, and conflict resolution abilities.
  • Equipped with a high school diploma or its equivalent.
  • Aligned with company values and committed to upholding standards of integrity.
  • Displays outstanding verbal and interpersonal communication skills, coupled with a high degree of professionalism.
  • Capable of functioning seamlessly within a team environment or autonomously as required.


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