Customer Relationship Manager

3 days ago


Essex Junction, Vermont, United States Citizens Full time
Job Title: Customer Relationship Manager

We are looking for a dedicated Customer Relationship Manager to join our team at Citizens. This individual will be responsible for getting to know customers' personal financial goals and recommending tailored solutions to help them achieve those goals.

This role is perfect for individuals who enjoy building strong relationships, communicating effectively, and identifying customer needs. Key responsibilities include collaborating with partners in Wealth Management, Mortgage, and Business Banking to help customers with complex financial needs.

The ideal candidate will have a high school degree or GED, 2 years of sales and customer service experience, and excellent interpersonal skills. A proven ability to ask questions and identify needs to improve the customer relationship is essential.

Compensation Package:$21.00 - $26.39 per hour.

Why Choose Citizens?

  • Meaningful work & relationships – Help customers make informed financial decisions that impact their lives.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning, and development resources.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental, and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.


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