Fitness Club Customer Experience Manager
4 days ago
As a Fitness Club Customer Experience Manager at Planet Fitness - Burlington Fitness, Inc., you will be responsible for delivering exceptional customer service to members, prospective members, and guests. This role requires a high level of professionalism, enthusiasm, and strong communication skills.
Key Responsibilities
- Greet members, prospective members, and guests in a friendly and welcoming manner
- Handle front desk activities efficiently, including answering phones, checking members into the system, and processing new member sign-ups
- Facilitate updates to member accounts as needed
- Maintain a clean and organized club environment
Qualifications and Requirements
- Positive attitude and excellent interpersonal skills
- Punctuality and reliability are essential
- Must be 18 years or older
Physical Demands
- Continual standing and walking during shifts
- Frequent talking on the phone and in person
- Occasional lifting up to 50 pounds
- Exposure to cleaning products and chemicals
Planet Fitness prioritizes the health and safety of its employees and customers by following Covid-19 protocols. All employees must be fully vaccinated and boosted upon commencement of employment. If an individual is not eligible for a booster shot at the start of employment, they must receive one when eligible to retain their position.
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