Customer Service Representative

3 weeks ago


Essex Junction, Vermont, United States Lincare Holdings Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys working directly with medical professionals and patients to facilitate care.

Key Responsibilities:
* Provide outcome-based solutions for physician referral sources and existing patient population
* Submit new orders and monitor their completion, working closely with clinical, sales, and service departments
* Prepare and analyze billing and setup paperwork for patient services
* Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments
* Recommend potential products or services to management by collecting patient information and analyzing customer needs
* Actively participate in the training of new customer service and sales personnel

Requirements:
* High school diploma or GED preferred
* Proven work experience required
* Ability to learn and apply market and product information, as well as patient billing and insurance requirements
* Multitasking capabilities
* Computer and technological literacy
* Positive and professional personal image

Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.

Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications.

About Lincare Holdings:
Lincare Holdings is a leading provider of home healthcare and respiratory therapy services. We offer a comprehensive range of products and services designed to meet the unique needs of our patients.

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