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Supportive Housing Case Coordinator

2 months ago

Stamford, Connecticut, United States Caminar Inc Full time

Position Overview

Under the guidance of the Program Director, the Housing Case Manager plays a crucial role in assisting adults facing serious mental health challenges and/or substance use issues within our supportive housing initiative.

Key Responsibilities:

  • Facilitate the achievement of client rehabilitation objectives by applying psychosocial rehabilitation techniques.
  • Establish and nurture a respectful, compassionate, and empowering rapport with clients.
  • Instruct clients in essential independent living skills, including housekeeping, financial management, and resolving conflicts with housemates.
  • Manage Caminar's 30-day homelessness prevention initiative, collaborating with crisis residential services to evaluate client suitability and coordinate placements.
  • Maintain an assigned caseload of clients, ensuring a minimum of 65% billable service time relative to total work hours.
  • Provide supportive counseling that addresses clients' immediate needs and situations, utilizing Cognitive/Behavioral interventions to help clients recognize their strengths and work towards their goals.
  • Build and sustain relationships with property managers to enhance tenant-landlord interactions.
  • Utilize personal or agency vehicles to transport clients to treatment locations, ensuring timely service delivery while adhering to agency vehicle policies.
  • Assist clients in submitting maintenance requests and educate them on their rights and responsibilities as tenants.
  • Conduct property inspections for agency client tenants to assess living conditions and communicate any clinical concerns to the housing manager.
  • Oversee vendor repairs and installations as needed.
  • Support clients during the moving process, including cleaning and preparing units for new tenants.
  • Engage with homeless service providers to facilitate client placements in prevention programs.
  • Establish connections with local board and care facilities to streamline placements.
  • Assist clients in securing funds for security deposits from local charitable organizations when applicable.
  • Document all objectives and interventions promptly, adhering to agency, quality assurance, and HUD standards.
  • Maintain organized filing systems and contribute to an efficient office environment.
  • Collaborate effectively with supervisors, case management team members, and other service providers to share critical intervention information.
  • Participate in staff meetings and additional meetings as required.
  • Engage in regular supervision sessions and complete assigned training in a timely manner.
  • Contribute to a safe, healthy, and clean workplace in alignment with applicable laws and agency standards.
  • Submit accurate timesheets and absence reports to program management punctually.
  • Promote the philosophy and practice of social rehabilitation within the agency and to the public.
  • Foster a cooperative and team-oriented environment that aligns with Caminar's mission and values.
  • Perform other related duties and special projects as assigned.

Qualifications and Skills:

  • Strong commitment to Caminar's mission.
  • Preferred candidates are those registered with the California BBS; licensed supervision hours are available.
  • A BA/BS in a mental health-related field is required; alternatively, a minimum of two years (4000 hours) of verified experience providing direct services to individuals with severe mental illness is necessary.
  • Proficient computer skills in a Microsoft Windows environment, including email and internet navigation; experience with Human Service Information Systems is highly preferred.
  • Ability to maintain confidentiality, exhibit professionalism, and represent the organization positively at all times.
  • Demonstrated maturity, sound judgment, and emotional stability.
  • Strong problem-solving skills, capable of identifying and resolving issues promptly.
  • Excellent customer service skills, adept at managing challenging situations and responding to client needs.
  • Effective oral and written communication skills, capable of conducting meetings and completing formal documentation professionally.
  • Focus on quality management, consistently seeking ways to enhance service quality.
  • Strong organizational skills, with the ability to prioritize tasks and develop realistic action plans.
  • Adaptability to changing work environments and the ability to manage competing demands.
  • Dependability in attendance and punctuality, following instructions and seeking feedback for performance improvement.
  • Commitment to safety and security protocols, ensuring proper use of equipment and materials.
  • Self-motivated with the ability to work independently on special projects.

Physical and Environmental Requirements:

  • Physical demands include occasionally pushing/pulling objects up to 50 lbs and lifting/carrying objects up to 25 lbs, with frequent typing and writing tasks.
  • Must be able to walk, stand, and sit for extended periods.
  • Frequent reading of documents and reports, with the ability to distinguish sounds amidst background noise.
  • Cognitive demands include the ability to concentrate on tasks with frequent interruptions and remember multiple assignments over several days.
  • Exposure to varied office and mixed environments, with occasional exposure to toxins and loud noises.

Special Requirements:

  • Must meet criminal records clearance requirements as mandated by licensing regulations.
  • A valid California driver’s license and reliable personal vehicle are essential, along with current auto insurance.
  • Must pass pre-employment medical and drug tests as required by regulations.
  • A personal cell phone with reliable service is necessary for business purposes.
  • First Aid and CPR certification may be required.

Caminar is recognized for its innovative, client-centered mental health services.