Branch Banking Client Consultant II-Float

3 days ago

Orange, California, United States Flagstar Bank Full time

{"Job Title": "Branch Banking Client Consultant II-Float", "Job Summary": "At Flagstar Bank, we are seeking a highly skilled Branch Banking Client Consultant II-Float to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service and financial solutions to our clients. Your primary focus will be on building strong relationships with our customers, identifying their financial needs, and delivering tailored solutions to meet those needs. You will work closely with our sales team to achieve growth targets and execute successful sales initiatives. Your expertise in financial services, combined with your excellent communication and interpersonal skills, will enable you to provide a best-in-class experience for our clients. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "Responsibilities": ["Sales Performance: Support team efforts to achieve growth targets in financial performance and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.", "Client Experience: Provide positive client experience by assisting with account questions, problems, and/or complaints and through research and communication resolve in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed, and needs met.", "Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strive for no controllable losses.", "Additional Responsibilities: Performs more moderately complex special projects and additional duties and responsibilities as required.", "Compliance: Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.", "Requirements": ["High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required", "4 – 5 years customer service and sales experience, (including in the financial services industry, required", "May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date.", "Ability to train and mentor others, including products and platform procedures, required", "Experience in financial services industry, preferred", "Experience with using and demonstrating digital products and self-service technologies, preferred"]}

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