Relief Customer Service Representative Driver
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Relief Customer Service Representative Driver to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, managing daily routes, and promoting overall route growth to enhance profitability.
Key Responsibilities
- Safely operate a company step van to provide products and services to clients
- Verify daily preventative maintenance of vehicle and maintain proper operator documentation
- Manage daily routes independently to ensure accurate and timely delivery of product
- Load/unload product per company policies, procedures, and guidelines
- Review invoices daily for complete and accurate information and make corrections as needed
- Meet sales goals and promote overall route growth to enhance profitability
- Develop leads/prospects, call on prospective customers to solicit business, prepare service agreements, and install new accounts
- Assist the sales organization with the procurement of additional new business
- Understand services, policies, and pricing methods and clearly explain the same to the customer
- Monitor customer feedback and handle customer issues in a prompt and courteous manner
Requirements
- Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record
- Customer service experience with a wide variety of consistent customer contact
- Strong math and basic computer skills
- Demonstrated experience selling services/products and generating new business preferred
- Excellent customer service and verbal communication skills required
- Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns
Working Environment/Safety Requirements
Physical Requirements: Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. Requires bending, squatting, climbing, and reaching.
Working Conditions: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment requiring irregular and long hours.
Education and Certifications
High school degree or equivalent
Valid Driver's License
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