Customer Experience Specialist

3 days ago


East Hanover, New Jersey, United States Encore Fire Protection Full time

Overview

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  • We are seeking a highly motivated and organized Service Coordinator to join our Operations team in East Hanover, NJ.

About the Role

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  • This is a full-time position that will provide exceptional customer service while maximizing daily productivity for our installation, repair, and service crews.

Responsibilities

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  • Manage the service delivery schedule for a defined geographic region with up to 10 technicians
  • Maximize daily productivity by scheduling work based on technician ability and route efficiency
  • Develop and manage processes to hold technicians accountable to time and attendance policies

Requirements

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  • College degree or at least 2 years related work experience in a customer service role, project management/coordination, or facility services knowledge preferred
  • Exceptional interpersonal and persuasion skills, with a professional and customer-focused approach

Salary: The salary for this position is estimated to be between $45,000 - $60,000 per year, depending on experience.



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