Customer Experience Specialist
3 days ago
Overview
">- We are seeking a highly motivated and organized Service Coordinator to join our Operations team in East Hanover, NJ.
About the Role
">- This is a full-time position that will provide exceptional customer service while maximizing daily productivity for our installation, repair, and service crews.
Responsibilities
">- Manage the service delivery schedule for a defined geographic region with up to 10 technicians
- Maximize daily productivity by scheduling work based on technician ability and route efficiency
- Develop and manage processes to hold technicians accountable to time and attendance policies
Requirements
">- College degree or at least 2 years related work experience in a customer service role, project management/coordination, or facility services knowledge preferred
- Exceptional interpersonal and persuasion skills, with a professional and customer-focused approach
Salary: The salary for this position is estimated to be between $45,000 - $60,000 per year, depending on experience.
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