Automotive Parts Sales Associate
4 days ago
Automotive Parts Counter Job Summary
We are seeking a skilled Automotive Parts Counter to join our team at Gordon Chevrolet. As a key member of our parts department, you will be responsible for assisting customers in selecting the right parts for their vehicles, providing excellent customer service, and ensuring that all parts are delivered efficiently and effectively.
Key Responsibilities:
- Assist customers in selecting required parts in a friendly and professional manner.
- Inform customers of companion part requirements and specials.
- Answer phone calls and provide price quotes and other information.
- Review body shop estimates to ensure accuracy and pricing.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials.
- Locate out-of-stock parts from outside sources and submit emergency orders.
- Notify service advisor and customer of special ordered parts arrival.
- Notify body shop of part delivery.
- Pull orders for delivery to service and body shop.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly.
- Replenish assigned inventory daily.
- Assist outside sales representatives with orders.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure all customers receive their copy of the invoice.
- Issue credit for parts returned.
- Keep orderly records of repair orders, invoices, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Participate in maintaining a lost sales tracking program.
- Maintain a professional appearance.
What Gordon Chevrolet Offers:
- Full-benefits package including medical, dental, and vision.
- Disability Insurance, Accident Insurance, Cancer Coverage.
- Complimentary Life Insurance.
- 401(k) plan with match.
- Paid time off.
- Professional work environment with endless job training and advancement opportunities.
- Work Life Balance.
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