Automotive Parts Sales Associate

4 weeks ago


Garden City, Michigan, United States Gordon Chevrolet Full time

Automotive Parts Counter Job Summary

We are seeking a highly skilled and customer-focused Automotive Parts Counter professional to join our team at Gordon Chevrolet. As a key member of our parts department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, ensuring they are exposed to our full product line.
  • Answer phone calls, providing price quotes and other information.
  • Review body shop estimates to ensure parts ordered are correct and pricing is in line with the estimate.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify parts manager of out-of-stock parts or shop materials requiring immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify the service advisor and customer when special-ordered parts have been received.
  • Notify the body shop when all parts have arrived and when they will be delivered.
  • Pull orders for delivery to our Service and body shop, ensuring all parts are tagged with customer names and job numbers.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice or its number is available to verify purchase and pricing.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
  • Perform other tasks as assigned.

What Gordon Chevrolet Offers:

  • A full-benefits package including medical, dental, and vision.
  • Disability Insurance, Accident Insurance, Cancer Coverage.
  • Complimentary Life Insurance.
  • A 401(k) plan with match.
  • Paid time off.
  • A professional work environment with endless job training and advancement opportunities.
  • Work-Life Balance.


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