Automotive Parts Sales Associate
4 weeks ago
Automotive Parts Counter Job Summary
We are seeking a highly skilled and customer-focused Automotive Parts Counter professional to join our team at Gordon Chevrolet. As a key member of our parts department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
- Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, ensuring they are exposed to our full product line.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to ensure parts ordered are correct and pricing is in line with the estimate.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials requiring immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify the service advisor and customer when special-ordered parts have been received.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull orders for delivery to our Service and body shop, ensuring all parts are tagged with customer names and job numbers.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
- Replenish assigned inventory daily.
- Assist outside sales representatives with their orders.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure all customers receive their copy of the invoice.
- Issue credit for parts returned, ensuring the original invoice or its number is available to verify purchase and pricing.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance.
- Perform other tasks as assigned.
What Gordon Chevrolet Offers:
- A full-benefits package including medical, dental, and vision.
- Disability Insurance, Accident Insurance, Cancer Coverage.
- Complimentary Life Insurance.
- A 401(k) plan with match.
- Paid time off.
- A professional work environment with endless job training and advancement opportunities.
- Work-Life Balance.
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