Customer Service Representative

3 weeks ago


Greenville, South Carolina, United States Ross Stores Full time
Retail Associate Job Description

The Retail Associate is responsible for delivering exceptional customer experiences and ensuring the store environment is clean, organized, and well-maintained. Key responsibilities include greeting customers, answering questions, and providing product information in a friendly and professional manner.

Key Responsibilities:
  • Safety and Security: Maintains a safe and secure shopping environment by being aware of potential hazards and reporting any incidents to store leadership.
  • Customer Service: Provides prompt and courteous assistance to customers, answering questions and helping with purchases.
  • Store Maintenance: Maintains a clean and organized store environment by performing tasks such as cleaning, dusting, and restocking shelves.
  • Product Knowledge: Develops product knowledge to effectively communicate with customers and provide recommendations.
  • Teamwork: Collaborates with colleagues to achieve sales goals and maintain a positive store atmosphere.

Requirements:

  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and perform other physical tasks as required.
  • Availability: Flexibility to work a variety of shifts, including weekends and holidays.


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