Service Operations Manager
3 days ago
Estimated Salary: $55,000 - $70,000 per year.
About Lift Solutions Holdings, LLCLift Solutions Holdings, LLC is a leading provider of end-to-end industrial lifting solutions. Our company values real skills and is committed to driving progress and efficiency in various industries.
Job DescriptionThe Service Operations Manager will oversee the service department jobs, ensuring accountability and high customer satisfaction. Key responsibilities include:
- Maintaining oversight of service department jobs and pursuing accountability.
- Ensuring margin and profitability while delivering exceptional customer service.
- Assisting in building and strengthening All-Lift's InspectAll Data integrity.
- Creating electronic folders for service jobs.
- Reviewing jobs to ensure target margin alignment.
- Securing rental equipment and delivering it to scheduled job locations on-time.
- Managing daily audits and recording technician logged time.
- Reviewing and updating Work in Progress.
- Maintaining and managing company-owned tools.
- Scheduling and booking technician travel.
- Handling billing for completed service jobs, including cost assembly, Sage entry, and invoice preparation.
- Preparing repair folders detailing symptoms, problems, causes, repairs, and services required.
- Aiding in requesting POs from customers.
- Assisting with parts check-in and determining necessary parts from breakdowns and emergency calls.
- Supporting Service & Maintenance Schedulers with day-to-day scheduling.
- Preparing quotes for customers as needed.
- Updating job knowledge through educational opportunities and trainings.
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