Service Operations Director

5 days ago


East Peoria, Illinois, United States Johnson Controls Full time

Build a rewarding career with Johnson Controls, a global leader in smart buildings. We reimagine the performance of buildings to serve people, places, and the planet.

About Us

Johnson Controls is a forward-thinking company that empowers its employees to build their best future. Our teams are uniquely positioned to support a variety of industries across the globe, offering opportunities for growth and development through meaningful work projects and learning experiences.

We prioritize our employees' physical, financial, and emotional well-being, providing an environment focused on supporting their overall health and success.

Salary & Benefits

A competitive salary of $120,000 per year, paid vacation, holidays, and sick time, comprehensive benefits package including 401K, medical, dental, and vision care, on-the-job and cross-training opportunities, a collaborative team environment, and dedication to safety through our Zero Harm policy.

Job Description

The Service Operations Director will be responsible for leading customer account management, driving labor and material growth, and executing the service business strategy for the assigned customer base. The ideal candidate will drive profitability and productivity, manage customer relationships, and develop and retain a high-performing team.

  • Set and monitor goals for customer account gross margin delivery and profitability.
  • Drive labor and material growth through technicians and team leads.
  • Lead execution efforts of assigned service business, including warranty-related customer issues.
  • Procure and maintain fleet and tools inventory.
Requirements

Technical school training or equivalent experience in the building controls industry; strong ability to prioritize work activities, schedule, and lead a diverse team; strong interpersonal, customer service, negotiating skills; basic financial accounting experience; demonstrated competence in writing and verbal communication skills.

PREFERRED QUALIFICATIONS

Diploma in Electronic or Mechanical Systems; two years prior experience in the building controls industry; five plus years in a service management role directing a similar service deliverable team; three or more years of management experience in a similar service deliverable environment.



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