Cleaning Operations Leader
1 week ago
Benefits Overview:
ABM provides a thorough benefits package for its employees.
For details regarding ABM's benefits, please refer to
ABM 2024 Employee Benefits | Staff & Management
The Cleaning Operations Leader is tasked with guiding, motivating, and supporting a team of cleaning personnel.
Key Responsibilities
- Conducts quality assurance evaluations within designated areas of responsibility.
- Ensures that quality and satisfaction metrics are consistently met or surpassed.
- Guarantees the highest levels of customer satisfaction.
- Aids in Training and Development initiatives.
- Offers guidance on safety protocols, cleaning methodologies, and chemical usage to the cleaning team.
- Addresses crew members regarding attendance, performance, and other work-related issues, adhering to proper documentation protocols.
- Leads and collaborates with a team to ensure the effective completion of assigned duties.
- Takes charge of shift operations in the absence of the Supervisor.
- When the Supervisor is present, may direct smaller work groups.
- Assists the Supervisor and Shift Manager in overseeing field personnel.
While this position does not hold disciplinary authority, it is expected that the Leader will report performance concerns to the Supervisor.
- Establishes and nurtures effective communication and working relationships with passengers, colleagues, shift coordinators, supervisors, and management.- Adheres to all safety, security, compliance, and quality standards and procedures set forth by the Company, Clients, and regulatory bodies.
Responsibilities Include:
- Providing leadership and direction to team members.
- Facilitating open communication between field employees and management.
- Offering constructive coaching to team members.
- Assisting in the training of housekeeping staff and organizing work assignments.
- Aiding in the creation of daily and weekly work schedules.
- Overseeing and executing cleaning operations in assigned facilities.
- Managing keys and access cards for the property.
- Reporting any damaged or malfunctioning items.
- Ensuring the premises are secured at all times.
- Overseeing additional service requests in assigned facilities.
- Collaborating with the Area Manager to schedule tasks with the Property Manager and cleaning crew.
- Coordinating the scheduling of the cleaning team.
- Monitoring job quality and confirming completion with the Area Manager.
- Providing training to all new hires assigned to the facility.
- Participating in all meetings and training sessions related to the assigned property and crew.
- Completing and validating time sheets and submitting them to the office.
- Checking supplies, equipment, and chemicals on a weekly basis.
- Accurately completing order forms.
- Coordinating equipment usage and inventory management.
- Performing all tasks and responsibilities required of the team.
- Other duties as assigned.
Qualifications:
- Must be at least 18 years of age.
- 1-2 years of experience in custodial services.
- 1-2 years of leadership experience.
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