Operations Support Specialist

2 weeks ago


Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Operations Support Generalist Job Description

Kirtland Federal Credit Union is seeking a highly skilled Operations Support Generalist to join our team. As a key member of our operations team, you will be responsible for supporting the daily operational activities, including share draft processing, ACH file processing, and wire transfer processing.

Key Responsibilities:
  • Process and reconcile electronic and batch transaction posting files daily, adhering to banking and credit union regulations, established processing deadlines, and KCU policies.
  • Assist other departments in resolving member complaints and questions in a prompt and accurate manner.
  • Support the credit union's mission, vision, strategic goals, and service standards.
  • Provide exceptional internal and external member service.
Requirements:
  • Associate degree or bachelor's in business or related field preferred.
  • Knowledge of applicable laws and regulations for ACH, check, and wire processing preferred.
  • Three years of experience in payment processing/servicing with a focus on support operations preferred.
  • Strong interpersonal and problem resolution skills.
  • Ability to work efficiently, accurately, and with self-accountability in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for growth and advancement.
  • A dynamic and supportive work environment.

Kirtland Federal Credit Union is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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