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Membership Services Associate

1 month ago

Englewood, Florida, United States YMCA of Southwest Florida Full time
Job Summary

This part-time position is responsible for providing exceptional customer service to members and guests, ensuring a positive and professional experience at the YMCA of Southwest Florida.

Key Responsibilities
  • Meet and greet members and visitors in a positive and professional manner, ensuring the security of the facility and enforcing policy regarding visitors.
  • Provide membership and program information to walk-in and phone customers, ensuring high knowledge of program information at all times.
  • Conduct facility tours as needed, providing a warm and welcoming experience for members and guests.
Additional Duties
  • Answer telephones in a prompt and courteous manner, understanding and using the phone system to provide accurate information.
  • Receipt money transactions and program sign-ups, ensuring accurate and timely processing of membership and program registrations.
  • Serve as Check-Point when needed, performing facility access control duties, issuing locker keys, and entering visitors in the visitor computer program.
Requirements
  • Excellent verbal and communication skills, with the ability to effectively interact with members and guests.
  • Successfully complete State of Florida Criminal History Background Check requirements and meet the Association's policies on background screening.
  • One to two years prior customer service experience, with a professional appearance and behavior.
  • Able to prioritize and meet deadlines, maintain confidentiality, and adhere to the YMCA's drug/alcohol/smoke-free workplace policy.
Certifications and Training Requirements
  • CPR and First Aid Certifications required, as well as completion of the YMCA of the USA Child Abuse and Neglect class and the YMCA's Blood Borne Pathogens training.
  • Staff Safety Requirements/Cleaning Protocols, as well as additional training classes as recommended by Supervisor.
Salary and Benefits

$12.00/hour, with a competitive benefits package including health insurance, paid time off, and opportunities for professional growth and development.