Premier Jets Concierge Representative

3 days ago

Waterford, Michigan, United States Premier Private Jets Full time
Premier Private Jets Overview

We are a premier provider of aviation services, committed to safety and exceptional customer experiences. Our team is dedicated to delivering top-notch service to our clients.


Customer Service Representative Role

This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our customer service team, you will provide exceptional support to our clients, ensuring their needs are met and exceeded.


Responsibilities
  1. Customer Support: Provide assistance to customers relating to concierge service, rental cars and hotel accommodations.
  2. Catering Orders: Confirm catering orders for inbound/outbound flights.
  3. Ground Transportation: Provide ground transportation for pilots/customers.
  4. Switchboard Operations: Answer multi-line company switchboard and route calls accordingly.
  5. Unicom Communication: Use Unicom communication system.
  6. Aircraft Scheduling: Schedule aircraft arrivals and departures and coordinate with Line Service.
  7. Lobby and Conference Room Management: Maintain scheduling for lobby area and conference rooms.
  8. Aircraft Linens and Dishware Maintenance: Maintain serviceability of aircraft linens and dishware.
  9. Fuel Dispatch and Reception: Dispatch and receive fuel orders.
  10. Supply Stocking: Stock office with supplies.
  11. Ramp Security: Maintain security access to ramp, hangar and offices.
  12. Confidentiality and Loyalty: Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors.
  13. Professional Attitude: Demonstrate professional and positive attitude, especially in adverse situations.
  14. Desk Maintenance: Maintains Customer Service desk in a clean, professional, safe, and organized manner.

Requirements and Qualifications
  • At least 1-2 years of face-to-face Customer Service experience.
  • College degree preferred.
  • First-class customer service skills.
  • Ability to work any shift, including weekends and holidays.
  • Valid Driver's License.
  • Ability to obtain airport badge/pass background check.
  • Pass a pre-employment drug screening.
  • FBO experience preferred, but not required.

Compensation Package

The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience.

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