Aviation Support Specialist

1 week ago


Waterford, Michigan, United States Premier Private Jets Full time
Premier Private Jets: A Growing Aviation Services Company

Located in Stuart, Florida, with additional locations in Waterford, MI, and Dayton, OH, Premier Private Jets is a leading provider of aviation services. We are committed to delivering exceptional customer experiences through our dedicated team members.


Job Summary

We are seeking a skilled Customer Service Representative to join our team. This role will involve providing top-notch customer service, ensuring seamless flight experiences, and upholding the highest standards of professionalism.


Responsibilities
  • Support customers with various requests, including concierge services, rental cars, and hotel accommodations
  • Coordinate catering orders for inbound and outbound flights
  • Arrange ground transportation for pilots and customers
  • Manage multi-line switchboard calls and direct them appropriately
  • Operate Unicom communication system
  • Schedule aircraft arrivals and departures, collaborating with Line Service as necessary
  • Maintain scheduling for lobby area and conference rooms
  • Evaluate serviceability of aircraft linens and dishware
  • Process fuel and service orders
  • Record fuel and service tickets
  • Restock office supplies
  • Control access to ramp, hangar, and offices
  • Comply with company policy and procedures
  • Show dedication to company values and maintain confidentiality when interacting with customers, competitors, and vendors

Qualifications
  • Minimum 1-2 years of face-to-face Customer Service experience
  • Preferred college degree
  • Proven customer service skills
  • Flexibility to work various shifts, including weekends and holidays
  • Valid Driver's License
  • Eligible for airport badge/pass background check
  • Successful pre-employment drug screening
  • FBO experience beneficial but not essential

Salary and Benefits

The salary for this role ranges between $45,000 - $60,000 annually, based on experience, accompanied by benefits such as:

  • Health, vision, dental, and life insurance coverage
  • Short- and long-term disability insurance
  • Comprehensive paid time off
  • Paid Holidays
  • 401K plan with employer match


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