Aviation Support Specialist
1 week ago
Located in Stuart, Florida, with additional locations in Waterford, MI, and Dayton, OH, Premier Private Jets is a leading provider of aviation services. We are committed to delivering exceptional customer experiences through our dedicated team members.
Job Summary
We are seeking a skilled Customer Service Representative to join our team. This role will involve providing top-notch customer service, ensuring seamless flight experiences, and upholding the highest standards of professionalism.
Responsibilities
- Support customers with various requests, including concierge services, rental cars, and hotel accommodations
- Coordinate catering orders for inbound and outbound flights
- Arrange ground transportation for pilots and customers
- Manage multi-line switchboard calls and direct them appropriately
- Operate Unicom communication system
- Schedule aircraft arrivals and departures, collaborating with Line Service as necessary
- Maintain scheduling for lobby area and conference rooms
- Evaluate serviceability of aircraft linens and dishware
- Process fuel and service orders
- Record fuel and service tickets
- Restock office supplies
- Control access to ramp, hangar, and offices
- Comply with company policy and procedures
- Show dedication to company values and maintain confidentiality when interacting with customers, competitors, and vendors
Qualifications
- Minimum 1-2 years of face-to-face Customer Service experience
- Preferred college degree
- Proven customer service skills
- Flexibility to work various shifts, including weekends and holidays
- Valid Driver's License
- Eligible for airport badge/pass background check
- Successful pre-employment drug screening
- FBO experience beneficial but not essential
Salary and Benefits
The salary for this role ranges between $45,000 - $60,000 annually, based on experience, accompanied by benefits such as:
- Health, vision, dental, and life insurance coverage
- Short- and long-term disability insurance
- Comprehensive paid time off
- Paid Holidays
- 401K plan with employer match
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