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Customer Support Representative II
2 months ago
Republic Services, Inc. (NYSE: RSG) stands as a frontrunner in the environmental services sector. We offer a comprehensive array of products and services, including recycling, waste management, special waste handling, hazardous waste solutions, and field services. Our industry-leading initiatives to promote circularity and support decarbonization are pivotal in our mission to collaborate with clients in fostering a more sustainable future.
In the recent fiscal year, Republic's total revenue reached $14.9 billion, with an adjusted EBITDA of $4.4 billion. We cater to 13 million clients and operate over 1,000 facilities, encompassing collection and transfer stations, recycling and polymer centers, treatment plants, and landfills.
While our operations span across North America, the management of materials—whether through collection, recycling, treatment, or disposal—is inherently local. The dynamics and opportunities vary in each market we serve. By merging local operational oversight with standardized business practices, we enhance operational efficiencies while empowering local decision-making, closest to our clients.
Our clientele, which includes small enterprises, large corporations, and municipalities, seeks a partner with the expertise and capabilities to adeptly manage their diverse recycling and waste streams. They choose Republic Services for our unwavering commitment to surpassing their expectations and aiding them in achieving their sustainability objectives. Our 41,000 team members recognize that our approach is as crucial as the services we provide.
Our core values shape our daily actions:
- Safety: We safeguard the livelihoods of our colleagues and communities.
- Customer Commitment: We strive to exceed our clients' expectations.
- Environmental Stewardship: We actively work to enhance our environment.
- Results-Driven: We achieve outcomes in a responsible manner.
- Human-Centric: We honor the dignity and unique potential of every individual.
POSITION SUMMARY: The Customer Service Specialist, under the general guidance of the Customer Service Supervisor, is responsible for delivering exceptional service to our clients. This role involves managing routine residential and commercial customer service inquiries, new residential sales, requests, and complaints, which typically range from general to moderately complex, requiring limited research for resolution. The primary objective is to provide superior customer service in a prompt, respectful, and courteous manner to ensure that all concerns are addressed effectively.
KEY RESPONSIBILITIES:
- Respond promptly and accurately to routine customer service inquiries, ensuring that both residential and commercial service issues are handled with professionalism.
- Address routine matters related to residential and commercial services, which may include outbound communications to resolve simple to moderately complex issues, such as contractual obligations, billing inquiries, service cancellations, price adjustments, and equipment concerns.
- Return all internal and external communications in a timely manner to ensure customer concerns are understood and resolved efficiently.
- Review individual performance metrics with management to understand personal performance and enter service data into systems for billing and scheduling.
- Document customer service interactions accurately to facilitate tracking of inquiries and resolutions.
- Perform additional job-related duties as required.
- High School diploma or GED.
- At least six months of experience in a high-volume customer service environment.
Eligible employees may participate in a comprehensive benefits package, including medical, dental, and vision coverage, spending accounts, disability insurance, life insurance, employee assistance programs, discount programs, a 401(k) plan with company matching, and an employee stock purchase plan.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
