Implementation Manager

3 days ago

Atlanta, Georgia, United States Meltwater Full time
About the Role

We are seeking a highly skilled Implementation Manager to join our team at Meltwater. As a key member of our client onboarding process, you will be responsible for ensuring a seamless transition for our clients, facilitating their adoption of our key features, and providing customized team training to meet their objectives.

Key Responsibilities
  • Collaborate with cross-functional teams to provide a tailored and flawless experience for clients.
  • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
  • Lead and manage client implementations to ensure smooth transitions.
  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
  • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
  • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
  • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
  • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
  • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
  • Effectively communicate project status and deliverables with internal and external teams to ensure project success.
  • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
  • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
Requirements
  • A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role within software support.
  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
  • A deep understanding of and passion for media, news, and current affairs.
  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
  • Excellent written and verbal communication skills in English.
What We Offer
  • Comprehensive paid time off that allows you to have an enhanced work-life balance.
  • Excellent medical, dental, and vision options.
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
About Meltwater

Meltwater is a global leader in media intelligence and analytics, empowering our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.

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