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Healthcare Administrative Specialist

2 months ago

Lancaster, Pennsylvania, United States Beltone Full time
Patient Services Representative

Compensation: $16/hour plus performance incentives

Schedule: Monday to Friday, 8:30 AM - 5:00 PM

Are you detail-oriented and seeking a role in a supportive office setting where your contributions matter?

At Beltone, we prioritize delivering exceptional service to our patients by fostering a positive workplace culture. The Patient Services Representative will serve as the initial point of contact for patients, ensuring a remarkable experience throughout their visit.

Key Responsibilities
  • Assist with various administrative tasks, supporting the Hearing Care Practitioner (HCP) during the patient journey.
  • Effectively manage the scheduling system to optimize appointment availability.
  • Proactively reach out to current, former, and prospective patients through designated channels. Document and analyze appointment outcomes.
  • Collaborate with the HCP on local marketing initiatives and sales strategies, including identifying new opportunities for community engagement and referrals.
  • Handle incoming calls and messages professionally, ensuring timely follow-up with patients.
  • Accurately process and maintain clinic documentation to comply with HIPAA and state regulations (e.g., patient records, financial documents, and insurance agreements).
  • Oversee cash management and handle Accounts Receivable and Payable, including bank deposits.
  • Ensure the office environment is clean, organized, and welcoming.
Required Qualifications
  • High School diploma or equivalent is mandatory.
  • A minimum of 2 years of office experience is preferred.
  • Customer service experience of at least 2 years is desirable.
  • Proficiency in MS Office applications is required.
  • Typing skills are essential.

Beltone is recognized as a leading provider of hearing care and customer service excellence, and our success is attributed to our dedicated team members.

We are an Equal Opportunity Employer.