Luxury Service Representative

3 weeks ago


Cleveland, Ohio, United States JACK Entertainment Full time

About the Role

We are seeking a results-driven and customer-focused individual to join our team as an Executive Host I at JACK Entertainment. This exciting opportunity offers the chance to work with high-end clients, develop your skills, and contribute to the success of our luxury brand.

Job Duties

  • Develop and maintain strong relationships with VIP guests to drive business growth and retention.
  • Deliver exceptional customer service, responding promptly to guest needs and concerns.
  • Stay up-to-date with industry trends and developments to inform business decisions.
  • Collaborate with internal teams to create seamless delivery of pre-trip itineraries.
  • Analyze data to identify opportunities for improvement and optimize operations.

Requirements

  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • At least 1 year of experience in casino hospitality, account management, or customer service.
  • Excellent communication, problem-solving, and analytical skills.
  • Able to work independently and as part of a team.
  • Ability to multitask and work effectively under pressure.

Salary Range

$62,000 - $80,000 per annum, depending on experience and qualifications.



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