Front Desk Representative

1 week ago


Hot Springs National Park, Arkansas, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Front Desk Agent is responsible for delivering exceptional guest experiences from arrival to departure. This role requires a high level of customer service, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities
  • Assist guests with arrival and departure, ensuring a smooth and efficient process.
  • Process guest registrations, checkouts, and handle cash and credit transactions accurately and efficiently.
  • Provide information about the hotel and local area, and offer our range of amenities and services.
  • Maintain confidentiality of guest information and ensure security of guest room access.
  • Document guest requests, complaints, or problems, and notify designated departments for resolution.
  • Manage guest requests, inquiries, and complaints promptly and completely, ensuring follow-up is performed in a timely manner.
  • Generate, print, and distribute daily and weekly reports, and resolve discrepancies on the room status report with Housekeeping.
  • Ensure work area is clean and clear of debris or objects that can obstruct job duties.
Requirements
  • High school diploma or equivalent required, and college degree preferred.
  • Previous hotel Front Desk experience is preferred.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates and guests.
  • Command of the English language both written and verbal.
  • Ability to multi-task, prioritize, and follow up with excellent customer service skills.
Working Conditions

This role requires regular attendance and flexibility to work varying schedules, including weekends and holidays. Physical demands include some lifting and standing for extended periods.

This job description is not an exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.



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