Attractions Department Manager
4 days ago
The Attractions Assistant Manager is responsible for assisting in the oversight of the daily operations of the Attractions Department in partnership with the Attractions Manager. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
Responsibilities- Maintains an up-to-date working knowledge and historical knowledge of the hotel/resort attraction.
- Ensures guests' needs and concerns are responded to in a timely, professional, and friendly manner, with a focus on service recovery when applicable.
- Ensures all safety and security policies and procedures are followed.
- Assists with training for Associates working at the hotel/resort attraction.
- Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts.
- May help to coordinate and gather requests for personal time off, holidays, schedule changes, overtime, and expenditures.
- May assist with interviews, hires, coaches, and develops team members.
- Evaluates team performance and takes appropriate corrective action as needed to hold Associates accountable.
- Helps to set goals, providing ongoing feedback and rewarding/recognizing Associates.
- Maintains ticket inventories and controls for daily admission and special events.
- Communicates pertinent information to team by conducting monthly department meetings and organizing and conducting pre-shift meetings on a consistent basis.
- Evaluates work procedures, reviewing standards, identifying methods for increasing efficiency or effectiveness, and responding proactively to any needs that have arisen.
- Participates in the monthly forecast of revenues and expenses for the Attraction Department.
- At least 2 years of industry experience in a management role preferred.
- Experience leading a year-round multi-shift team required.
- Experience with scheduling multiple job classes and multiple shifts required.
- Experience managing in a union environment preferred.
- Experience with computerized ticket sales.
- Experience in managing memberships.
- Working knowledge of Fareharbor a plus.
- Analytical skills with demonstrated ability to translate data to insight and then into action.
- Aptitude to perform numerical analysis of data and formulate conclusions and solutions.
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
- Strong interpersonal skills: ability to get along with diverse personalities, tactful, and flexible.
- Must have excellent supervisory and interpersonal skills.
- An operational knowledge of Microsoft Office suite.
Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Benefits- Competitive salary range: $64,480.00/Yr. - $88,410.96/Yr.
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
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