Housekeeping Department Manager

3 weeks ago

Long Beach, California, United States AccorHotel Full time
Job Title: Housekeeping Manager

Join AccorHotel as a Housekeeping Manager and take on the challenge of leading our Housekeeping Department to deliver exceptional guest experiences.

Job Summary:

The Housekeeping Manager will be responsible for the daily ownership and operational execution of the Housekeeping Department. This includes overseeing the day-to-day operations, supervising housekeeping staff, conducting morning meetings, and ensuring high standards of cleanliness and health and safety throughout the hotel.

Key Responsibilities:
  • Consistently offer professional, engaging, and friendly service to guests.
  • Create a welcoming atmosphere for visitors and guests during their stay.
  • Oversee the day-to-day operations in areas relating to the Housekeeping Department and administer the supervision of all housekeeping staff in conjunction with the Director of Housekeeping.
  • Conduct morning meetings to inform, motivate, and develop team members.
  • Conduct service training sessions.
  • Ensure high standards of cleanliness and health and safety throughout the hotel.
  • Handle guest concerns and address departmental issues.
  • Assist with forecasting and budgeting for the department.
  • Assist in general inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing.
  • Ensure daily room inspections are conducted and completed, including follow-up with all work groups.
  • Inspect and ensure cleanliness of public areas, storage areas, and heart of the house areas.
  • Create and assign special projects to ensure physical product meets five-star standards.
  • Maintain operating equipment care and maintenance program.
  • Monitor time and attendance, ensuring all employees adhere to break policy.
  • Schedule staff according to labor standards, occupancy forecast, and upcoming events.
  • Manage, close, and edit payroll entries.
  • Train all new housekeeping staff members to ensure adherence to hotel standards and safety regulations.
  • Assist with talent management, including coaching, counseling, and disciplinary action.
  • Assist with the recruitment of team members.
  • Ensure lost and found procedures are respected by the entire team.
  • Assist with the successful operations of the uniform program, including laundering and tailoring.
  • Conduct regular audits and work with partners to ensure compliance.
  • Oversee engagement activities for the entire team.
  • Oversee the successful execution of housekeeping standards to meet LQA/Forbes 5-Star and guest expectations.
  • Report and action immediately on any faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems.
  • Ensure the Housekeeping Department operates according to the policies and procedures set forth by AccorHotel.
  • Manage stock inventory.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Follow department standards and assist in implementing new procedures for continuous improvement.
  • Follow departmental policies, procedures, and service standards.
  • Maintain all brand and quality luxury service standards.
  • Maintain consistency in accordance with Forbes/LQA and Fairmont standards.
  • Conduct self-audits of standards and participate in the feedback review of audits.
  • Approach all encounters with guests, colleagues, and members in a professional and personalized manner.
  • Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
  • Follow all safety and sanitation policies, including wearing appropriate PPE.
  • Comply with hotel security, fire, health, and safety regulations.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Attend operations meetings and other types of meetings during the week.
  • Other duties as assigned.
Qualifications:
  • College graduate or equivalent experience is preferred.
  • 3 years of housekeeping leadership experience required, preferably in a luxury setting.
  • Able to communicate well in English both verbally and written.
  • Able to communicate in Spanish, a strong asset.
  • Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
  • Must be able to coach, counsel, and develop employees.
  • Must be able to motivate by example either on the production floor or in a classroom environment.
  • Able to establish and maintain a safe working environment according to OSHA regulations, protecting both the employee and coworkers.
  • Must be flexible with working mornings, evenings, weekends, and holidays.
  • Ability to follow directions, perform tasks with attention to detail, speed, accuracy, and follow-through.
  • Excellent communication and organizational skills.
  • Positive attitude.
  • Must have a professional image and personality.
  • Strong interpersonal and problem-solving abilities.
  • Sense of initiative to surprise and delight guests.
  • Highly responsible and reliable.
  • Committed to delivering a high level of customer service.
  • Strong guest service orientation required.
  • Self-confident, proactive, and able to prioritize and make effective decisions.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to understand and comply with all company and departmental rules and regulations, policies, and procedures.
  • Skill in establishing and maintaining effective working relationships with coworkers and guests.
  • Great time management skills.
  • Ability to multi-task efficiently without disrupting guest service.
What's in it for you:
  • Salary Range: USD $73,000 to $78,000.
  • Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development, so you can perform at your full potential.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

AccorHotel is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through AccorHotel's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination and harassment.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

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