Customer Service Representative

2 weeks ago

Chicago, Illinois, United States Power Stop LLC Full time

PowerStop LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues in a timely and efficient manner.

This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. You will work collaboratively with colleagues and other departments to ensure smooth order fulfillment and customer satisfaction.

Key Responsibilities:

  • Handle all incoming calls and email inquiries promptly and professionally, providing accurate information about products, services, and order status.
  • Accurately enter and manage customer orders in the systems and ensure all details are correct and follow up with customers as needed.
  • Address and resolve customer complaints and issues, including order discrepancies, shipping delays, and product returns. Escalate complex problems to the appropriate department or manager.
  • Understand our products inside out and keep records of customer interaction, transactions, comments, and complaints.
  • Work collaboratively with colleagues and other departments to ensure smooth order fulfillment and customer satisfaction.
  • Gather customer feedback and provide insights to the CSR manager to help improve products, services, and processes.
  • Stay up to date with product knowledge, industry trends, and best practices in customer service.

Requirements:

  • High School Diploma, associate degree, or equivalent required.
  • 2+ years of experience in customer service, preferably in a distribution or related industry.
  • Bi-lingual English and Spanish preferred but not required.
  • Exceptional organizational capabilities and track record for handling multiple tasks simultaneously.
  • Possess excellent written and verbal communication and interpersonal relationship skills to collaborate with diverse teams.
  • Ability to adapt to a fast-paced, ever-changing environment.
  • Possess a positive and friendly attitude and outgoing demeanor.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.

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