Sales Supervisor

4 days ago


Miami FL USA, United States Dr. Martens plc Full time

About the Role

We are seeking a highly motivated and experienced Sales Supervisor to join our team at Dr. Martens plc. As a Sales Supervisor, you will be responsible for leading the sales floor and fostering a positive and productive work environment.

Key Responsibilities

  • Deliver exceptional customer service by leading the sales floor and encouraging team selling.
  • Elevate customer service by greeting customers, sharing brand knowledge, and understanding customer needs.
  • Act as a role model to promote a positive and productive work environment, ensuring the team is aware of business goals and Key Performance Indicators (KPIs).
  • Assist in training new sales staff on job duties and product knowledge, including coaching on and off the selling floor.
  • Communicate store results effectively to our business partners.
  • Assist with daily operations, including opening and closing the store, balancing the register, and preparing bank deposits.
  • Assist with operational tasks and physical inventories.
  • Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.

Requirements

  • 1+ year supervisory experience, preferably in footwear.
  • Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
  • Demonstrated understanding of basic math, including calculating percentages.
  • Demonstrated ability to communicate clearly and professionally to a broad customer base.
  • Excellent interpersonal skills, with a polite and approachable demeanor.
  • Able to work evenings, weekends, and holidays.
  • Ability to lift and carry up to 50 pounds and climb a ladder or stairs.
  • Punctual in adherence to scheduled shift times.
  • International/domestic travel not required.

What We Offer

  • Welcome to the brand pair of Docs.
  • Employee discount of 65% off footwear and 50% on accessories.
  • Rock the latest style with our seasonal pairs.
  • Transit and parking flexible spending accounts.
  • PTO and Sick Time.
  • Our Employee Assistance Program – for when times might get tough.
  • 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match.
  • DM Foundation, supporting and empowering our communities around the world.
  • Paid Volunteer Hours.

Pay Details

  • $18.75 per hour.

At Dr. Martens, we are committed to creating an environment where everyone can thrive and feel empowered to express themselves. We encourage applications from diverse candidates and strive to develop a business where our people can grow and feel supported.


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