Financial Center Operations Manager

4 days ago

Las Vegas, Nevada, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We believe both in the importance of working together and offering flexibility to our employees.

We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Job Responsibilities:

  • Manages client traffic, engaging and appropriately routing clients, and fosters client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world-class client experience environment
  • Manages market-level initiatives prescribed by market leaders
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution

Requirements:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicates effectively and confidently and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results
  • Can be flexible to work weekends and/or extended hours as needed

Preferred Qualifications:

  • Experience in financial services and knowledge of financial services industry, products and solutions
  • Experience in mortgage, retail and/or hospitality
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

Skills:

  • Coaching
  • Customer Service Management
  • Customer and Client Focus
  • Performance Management
  • Talent Development
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Risk Management
  • Sales Performance Management
  • Inclusive Leadership
  • Leadership Development
  • Prioritization
  • Problem Solving
  • Referral Management

Work Environment:

This role is based in Las Vegas, Nevada, and requires working in a fast-paced environment with a focus on delivering exceptional client experiences.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At Bank of America, we are committed to creating a workplace that is inclusive, diverse and equitable for all employees.

We believe that our differences are what make us stronger and more successful, and we strive to create an environment where everyone feels valued, respected and empowered to contribute their best work.

We are an equal opportunity employer and welcome applications from diverse candidates.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and will provide reasonable accommodations when requested in a timely manner.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Bank of America reserves the right to modify or change job duties, responsibilities, or qualifications as needed.

We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Bank of America reserves the right to modify or change job duties, responsibilities, or qualifications as needed.

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