Financial Center Assistant Manager

4 weeks ago


Las Vegas, Nevada, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our goal is to create a workplace where our teammates can grow and thrive, and where we can deliver exceptional results for our clients.

As a Financial Center Assistant Manager, you will play a key role in leading our team to achieve this goal. You will be responsible for managing a financial center, collaborating with senior team members, and ensuring the operational excellence of the center. Your key responsibilities will include overseeing the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance.

Key Responsibilities:

Manage client traffic, engaging and appropriately routing clients, and fostering client retention

Manage business results through formalized management routines and coaching

Create a world-class client experience environment

Manage market-level initiatives prescribed by market leaders

Drive operational excellence by engaging employees on business strategy

Manage organizational priorities and effective execution

Requirements:

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment

Can interpret performance results, find opportunities to drive success, and hold others accountable to results

Preferred Qualifications:

Experience in financial services and knowledge of financial services industry, products, and solutions

Experience in mortgage, retail, and/or hospitality

Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Bilingual skills

Skills: Coaching, Customer Service Management, Customer and Client Focus, Performance Management, Talent Development, Business Operations Management, Recruiting, Result Orientation, Risk Management, Sales Performance Management, Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management

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