Financial Center Manager

5 days ago

Las Vegas, Nevada, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our goal is to create a workplace where our teammates can grow and thrive, and where we can deliver exceptional results for our clients.

As a Financial Center Manager, you will be responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture in the center. You will also help clients achieve their financial goals and ensure operational excellence and cohesive effectiveness.

Responsibilities:

Develops talent, including proactive sourcing of candidates
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world-class client experience environment
Manages market-level initiatives prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the 'why,' and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner's mindset.
Enterprise Talent Leader: Recruits, on-boards, and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training, and/or motivating a diverse work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success, and hold others accountable to results
Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

1+ years of management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products, and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills

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