Bilingual Mortgage Loan Servicing Specialist

2 weeks ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Mortgage Loan Servicing Opportunity

We are seeking a highly skilled and bilingual Customer Service Representative to join our Mortgage Loan Servicing Department at the Idaho Housing and Finance Association. As a key member of our team, you will be responsible for responding to customer inquiries related to their mortgage payments, taxes, and/or insurance, while also providing education and assistance to customers.

Responsibilities:
  • Respond timely and effectively to customer inquiries
  • Assist with the administration of single-family home loans
  • Actively listen to customers and offer appropriate education and assistance
  • Ensure the privacy and security of client information
  • Redirect calls to appropriate agents, queues, or departments
Requirements:
  • Must be fluent in Spanish
  • Ability to work independently, organize, prioritize, and perform job responsibilities
  • Ability to maintain excellent customer relations at all times
  • Must be able to work in the office for 6 months; after 6 months with great performance, you are eligible to work remotely
Salary and Benefits:

The salary for this position is $19.00 per hour. Our organization offers competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth. We are committed to improving lives and strengthening Idaho communities.



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