Technical Support Specialist

1 week ago


Pennington, New Jersey, United States Lornan Litho Inc Full time

We are seeking a dedicated and skilled Technical Support Specialist to join our IT support team at Lornan Litho Inc.

About the Role

The successful candidate will be responsible for providing exceptional customer service, resolving technical issues efficiently, and maintaining accurate documentation of support requests and resolutions.

Key Responsibilities
  • Provide front-line support via phone, email, and in-person for hardware and software issues.
  • Diagnose and troubleshoot technical problems for end-users, including desktops, laptops, printers, and mobile devices.
  • Assist users with software installations, configurations, and updates.
Requirements and Qualifications

To be successful in this role, you will need:

  • Proven experience in a help desk or technical support role.
  • A strong understanding of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team in a fast-paced environment.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience. Additionally, you will receive comprehensive benefits, including health insurance, retirement plans, and paid time off.



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