Enterprise Data Management Specialist
2 weeks ago
Key Responsibilities
- Lead production support triage efforts, manage bridge line troubleshooting, engage in technical research, and escalate issues to leadership as needed
- Ensure all impacts are accurately recorded and documented in the system of record, oversee that documents and wikis are updated and available for use during triage, and support the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
- Identify and/or validate business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
- Manage activities to identify incident root cause, resolution, preventative actions, and change requests, and report on incident data quality
- Promote and enforce production governance during triage/testing and identify production failure scenarios, vulnerabilities, and opportunities for improvement
- Serve as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
- Assess and prioritize research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegate work as needed to team members and peers
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