Asset Management Specialist
3 weeks ago
Hanscom Federal Credit Union is a dynamic organization committed to delivering exceptional service to its members. As a member of our IT Service Desk Team, you will join a dedicated team of individuals who are passionate about making a difference.
Job SummaryWe are seeking a highly motivated and detail-oriented Asset Management Specialist to join our team. The successful candidate will be responsible for the daily and long-term strategic management of all HFCU software and hardware assets, including procurement, tracking, and maintenance.
Key Responsibilities- Provide deskside support to branches over phone or in person
- Cover phones and tickets queue during on-call and late shifts or as needed
- Image new workstations; setup new hire desks; and remove hardware if and when a person is terminated
- Procure necessary hardware, software, and licenses based upon organizational needs
- Manage hardware assets from procurement to end of life
- Reconcile and submit hardware and software invoices for approval
- Ensure that we have adequate and valid licenses for each software always requiring a license
- Ensure that all IT contracts & warranties are captured in SD and maintained
- Coordinate renewal as necessary
- Identify and apply proper data classifications to all assets
- Manage and maintain the hardware, software, contract, and license inventories
- Help with branch closings and openings by removing or setting up workstations and other hardware
- Responsible for desk moves including moving hardware and other accessories to different locations
- Act as the asset deployment subject matter expert
- Manage hardware recycling and hard drive disposal, certificates of destruction
- Facilitate positive and productive vendor relationships
- Review, test, and follow all HFCU ordering standards
- Prepare and present monthly and annual asset management, license, and contract reports
- Strong desire to work in a purpose-driven organization
- Bachelor's degree in information systems or information technology preferred; or equivalent experience
- Experience in IT procurement and asset management
- Demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure
- Prefer candidates with demonstrated experience in analyzing and presenting data to management
- Maintain accurate record-keeping
- Be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously
- Be able to work independently and be self-motivated
- Be able to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
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