Customer Service Liaison

3 weeks ago


Pinehurst, North Carolina, United States FirstHealth of the Carolinas Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. This role is responsible for providing exceptional service to members and guests, ensuring a positive experience at our facility.

Key Responsibilities
  • Accommodate members and guests with special needs, ensuring a safe and welcoming environment.
  • Provide service and information to members and guests regarding membership and fees, including registration for programs and services.
  • Give prospective members a tour of the facility, highlighting its amenities and services.
  • Collect guest fees and process cash, check, and card transactions.
  • Schedule appointments and maintain accurate records.
Requirements
  • High School graduate required.
  • CPR/AED certification required.
  • Knowledge and experience with computer systems preferred.
  • Customer service background preferred.
Work Environment

This role requires varied shifts, including weekend rotations, to ensure 24/7 coverage.



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