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Customer Service Representative
2 months ago
Customer Service Associate
Job Summary
The Kent Nutrition Group is seeking a highly skilled Customer Service Associate to join their team in Rockford, IL. As a key member of the team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order fulfillment, and maintaining a high level of product knowledge.
Key Responsibilities
- Provide top-notch customer service via phone, email, and mail
- Process orders, manage inventory, and maintain accurate records
- Collaborate with plant management to ensure efficient operations
- Stay up-to-date on company products, OSHA safety requirements, and cGMPs
- Develop and maintain strong relationships with customers and colleagues
Requirements
- Basic office equipment skills
- Excellent communication, verbal, written, and math skills
- Efficiency in Excel, PowerPoint, Word, and Outlook
- Knowledge of HACCP Feed & Food Safety Plan and FSMA
About Us
The Kent Nutrition Group is a leading manufacturer of animal feed and nutrition products. We are committed to providing exceptional customer service, quality products, and a safe working environment.