Contact Center Engineer with Five9 Expertise

4 weeks ago


Providence, Rhode Island, United States Omni Inclusive Full time
Key Responsibilities:

As a seasoned Contact Center Engineer with Five9 expertise, you will be responsible for implementing and converting contact center technologies, including Five9, Cisco, and Avaya. Your strong analytical skills and business acumen will enable you to create technical documents for various audiences and work effectively with diverse teams.

Requirements:

• Minimum 3+ years of experience in Contact Center engineering

• Three to five years' experience working on call center technologies

• Salesforce experience and working knowledge of workforce management and contact center reporting

• Strong problem-solving skills and ability to work effectively in individual and group settings

• Strong time management skills and ability to prioritize and respond to shifting deadlines

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