Client Relations Specialist
2 weeks ago
- 401(k) plan
- 401(k) matching program
- Competitive compensation
- Paid time off
About Sheila Metzger Agency, LLC: Established in 2009, Sheila Metzger Agency, LLC has been dedicated to providing reliable insurance solutions. We pride ourselves on safeguarding what is most important to our clients, and we value the trust they place in us. Our agency specializes in auto, home, life, business, and farm/ranch insurance, and we are committed to upholding principles of honesty, integrity, and customer-centric service.
Work Environment: If you thrive in a fast-paced setting focused on serving others, this position is ideal for you. Our agency aims to cultivate a collaborative team culture that prioritizes customer care. You will play a vital role in enhancing customer loyalty, driving revenue growth, and promoting the agency's brand.
Key Responsibilities:
- Deliver personalized and professional customer service by fostering trust and building strong client relationships.
- Address customer inquiries related to coverage options, billing, claims, or product offerings.
- Facilitate modifications to existing accounts and policies.
- Serve as a liaison between clients and the agency.
- Recognize additional client needs through effective relationship management.
Qualifications:
- Positive and compassionate demeanor.
- Proven experience in customer service.
- Strong communication skills.
- Proficient in PC software applications (Microsoft Office Suite, Internet Explorer).
- Ability to obtain and maintain property and casualty insurance licenses.
- Willingness to learn about American Family Insurance products, services, and systems.
Interested in learning more? Apply today
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