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Front Desk Representative

2 months ago

Littleton, Colorado, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Stonebridge Companies. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently process guest arrivals and departures, ensuring accurate and timely completion of all necessary tasks.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary supplies and equipment are available.
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and amenities.
  • Room Assignments: Assign rooms to guests, ensuring accurate and efficient processing of room keys and folios.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment, maintaining accurate records and balancing the cash drawer.
  • Switchboard Operations: Answer and direct phone calls, taking messages and ensuring prompt communication with guests and staff.
  • Emergency Procedures: Know and follow emergency procedures, including fire evacuation and first aid protocols.
  • Knowledge of Hotel Services: Be knowledgeable about hotel services, amenities, and promotions, providing guests with accurate information and recommendations.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
Requirements
  • Education: High school diploma or equivalent required; one year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
  • Language Skills: Ability to read, write, and speak English fluently.
  • Computer Skills: Ability to interpret and perform basic computer and POS system functions.
Work Environment

The work environment is typically indoors, with minimal to moderate noise levels consistent with a hotel environment. May be exposed to and use of cleaning chemicals throughout the shift.