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Customer Engagement Representative at MindWare
2 months ago
MindWare Customer Relations Associate
Job Category: MINDWARE Requisition Number: MWCUS002600
Position Overview
MindWare, a distinguished creator and producer of innovative educational toys and games for children of all ages, is seeking a dedicated Customer Relations Associate. Our extensive range of proprietary products includes award-winning toys, games, brainteasers, and creative play activities recognized by esteemed organizations.
Founded in 1990, MindWare has evolved from a small retail establishment into a leading direct-to-consumer catalog and online business, complemented by a robust wholesale operation. Our products are available in thousands of retail locations globally. As a proud member of the Berkshire Hathaway family since 2013, MindWare is recognized as a trusted partner for families, educators, and retailers.
Key Responsibilities:
- Support the sales team in optimizing customer engagement and profitability.
- Build and maintain strong relationships with existing customers to identify their product needs and encourage additional purchases.
- Conduct outbound communications with both existing and prospective customers to understand their marketing requirements.
- Process incoming orders accurately on a daily basis.
- Manage export documentation and oversee the international order process.
- Assist customers in resolving inquiries and issues, ensuring their satisfaction.
- Ensure that orders are fulfilled accurately to meet customer expectations.
- Develop product knowledge to make informed recommendations and upsell opportunities.
- Provide exceptional service to customers regarding account inquiries, concerns, and order placements.
- Offer tailored solutions based on factual knowledge and experience.
- Take initiative in escalating issues promptly to address customer needs effectively.
- Assist customers with various issues, including credits, refunds, promotions, and account management.
- Deliver personalized customer service while maintaining confidentiality of customer information.
- Exhibit professionalism in all interactions with customers, colleagues, and management.
- Investigate customer inquiries or order discrepancies and complete necessary documentation.
- Maintain regular attendance and adhere to all company policies and procedures.
- Participate in face-to-face meetings as required.
Qualifications:
- Strong customer service skills with a comprehensive understanding of MindWare products and order processing.
- Associate's degree in Business, Marketing, or a related field, or equivalent experience preferred.
- Minimum of one year of successful experience in telephone sales is desirable.
- Effective oral and written communication skills.
- Proficiency in operating a CRT system, PC, and various software applications.
- Excellent organizational abilities.
- Professional and courteous demeanor when interacting with customers.
- Proactive in seeking new account opportunities.
- Commitment to performing duties safely and responsibly.
Join us at MindWare, where we prioritize fun and creativity in our work environment.
Oriental Trading Company is the largest direct retailer of value-priced party supplies, arts and crafts, toys, and novelties, with a commitment to making life more enjoyable for our customers.
EOE
