ServiceNow Engineer Lead
5 days ago
We are seeking an experienced ServiceNow engineer to join our team at NICE. As a Senior ServiceNow Engineer, you will be responsible for leading the design, architecture, implementation, and management of our ServiceNow platform.
About NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
We offer a competitive salary package, including a base salary of $110,000 per year, plus benefits and bonuses.
In this role, you will work closely with cross-functional teams to deliver ServiceNow solutions, develop new capability themes as part of roadmap planning, and research and stay current in ServiceNow products and applicable integrated technologies.
Responsibilities- Work closely with cross-functional teams to deliver ServiceNow solutions.
- Research and stay current in ServiceNow products and applicable integrated technologies.
- Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
- Gather business requirements from process owners and translate them into technical requirements and user stories.
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
- ServiceNow Certified Systems Administrator
- Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
- Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
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