ServiceNow Engineer Lead

5 days ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States NICE Full time

We are seeking an experienced ServiceNow engineer to join our team at NICE. As a Senior ServiceNow Engineer, you will be responsible for leading the design, architecture, implementation, and management of our ServiceNow platform.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

We offer a competitive salary package, including a base salary of $110,000 per year, plus benefits and bonuses.

In this role, you will work closely with cross-functional teams to deliver ServiceNow solutions, develop new capability themes as part of roadmap planning, and research and stay current in ServiceNow products and applicable integrated technologies.

Responsibilities
  • Work closely with cross-functional teams to deliver ServiceNow solutions.
  • Research and stay current in ServiceNow products and applicable integrated technologies.
  • Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
  • Gather business requirements from process owners and translate them into technical requirements and user stories.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
  • ServiceNow Certified Systems Administrator
  • Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
  • Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
  • Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.


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