Retail Operations Manager

2 days ago


Boston, Massachusetts, United States Fjällräven North America Full time
Job Overview
Fjällräven North America is seeking a part-time retail supervisor to lead our Boston Seaport store. As a keyholder, you will be responsible for supervising daily operations, ensuring store metrics align with core values, and supporting training and policies.

About the Role
This part-time supervisor role reports to the Store Manager and involves managing day-to-day operations, assisting customers, embodying brand values, handling transactions, stocking products, maintaining store appearance, and collaborating for a positive guest shopping experience. To excel in this role, you should possess strong communication skills, patience, kindness, dependability, and a customer service mindset.

Responsibilities
- Manage opening and closing procedures
- Assist customers through education and demonstrations
- Embody Fjällräven's brand and values
- Handle retail transactions
- Stock products and assist with deliveries
- Maintain clean store appearance
- Collaborate for a positive guest shopping experience

Requirements
- Strong communication skills and customer service mindset
- Patience, kindness, and dependability
- Quick and action-oriented
- Continuous learning, including new technology
- Passionate about sustainability and the outdoors
- Flexible schedule to adapt to seasonal and business needs
- Prior retail or guest service experience preferred

Benefits
- Competitive hourly wage range: $18.00-$21.50 per hour
- Paid Time Off
- Product discounts and access to outdoor events
- Sustainability focus

About Us
Fjällräven has been connecting people to nature since 1960. We develop quality gear that enables outdoor experiences and organize events promoting sustainability. Join our legacy of making nature accessible.

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