Retail Boutique Associate Manager

12 hours ago


Boston, Massachusetts, United States Longchamp USA Inc Full time
About the Role
We are looking for a highly motivated Luxury Retail Sales Associate to join our team in Boston, MA. As a key member of our sales team, you will be responsible for generating and maximizing sales, maintaining product knowledge, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a passion for luxury goods, and the ability to work in a fast-paced retail environment.

Key Responsibilities:
* Generate and maximize sales through effective client persuasion and relationship building* Maintain extensive knowledge of products and merchandise care, including features, benefits, and pricing* Stay updated on new items, customer service guidelines, and store policies to ensure seamless delivery of customer service* Develop and manage client books to foster long-term relationships and drive repeat business* Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention* Assist with mailings, answer phones, and process phone orders in a timely and professional manner*, contribute to floor moves, merchandising, and display efforts to create an engaging shopping experience*, support processing and replenishing of merchandise, including tagging and inventory management* Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping and ensuring a safe and welcoming environment for customers* Collaborate with colleagues to achieve sales goals and enhance overall customer experience*

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