Retail Store Operations Manager

7 days ago


Baton Rouge, Louisiana, United States National Tire & Battery Full time

Job Summary:

National Tire & Battery is seeking a highly motivated and experienced Store Manager In Training to join our team. As a Store Manager In Training, you will be responsible for assisting in the oversight of store operations, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities:

  • Develop and maintain strong relationships with the leadership team and corporate support
  • Interview and hire qualified associates
  • Implement retention strategies to promote associate tenure
  • Develop and execute plans to drive revenue growth
  • Review and analyze store Key Performance Indicators (KPIs), Profit and Loss (P&L) statements, and metrics
  • Develop and implement community marketing initiatives
  • Supervise, motivate, and develop employees for promotions
  • Exercise strong, fair, and consistent leadership with all employees
  • Provide excellent customer service and inform customers of vehicle inspection findings and make service recommendations
  • Supervise the flow of cars within the service department
  • Perform other duties as assigned

Requirements:

  • A minimum of 2 years of store or service manager experience
  • Proven track record of success in driving sales, retention, and customer service
  • Strong commitment to customer and associate satisfaction
  • Business acumen and ability to analyze financial data
  • Excellent communication and interviewing skills
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays
  • Valid driver's license
  • Criminal background check and pre-employment drug screen
  • Must be 18 years or older

Benefits:

  • Competitive compensation package
  • Medical, dental, and vision coverage
  • Company-paid short-term disability and company-subsidized long-term disability
  • Company-paid life insurance
  • 401(k) with company match and immediate 100% vesting
  • Generous paid vacation and paid time off
  • Flexible spending account
  • Employee assistance program
  • Purchasing power program
  • Vendor purchase discount program
  • Employee automotive discounts

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