Retail Store Operations Manager
7 days ago
Job Summary:
National Tire & Battery is seeking a highly motivated and experienced Store Manager In Training to join our team. As a Store Manager In Training, you will be responsible for assisting in the oversight of store operations, ensuring customer satisfaction, and driving sales growth.
Key Responsibilities:
- Develop and maintain strong relationships with the leadership team and corporate support
- Interview and hire qualified associates
- Implement retention strategies to promote associate tenure
- Develop and execute plans to drive revenue growth
- Review and analyze store Key Performance Indicators (KPIs), Profit and Loss (P&L) statements, and metrics
- Develop and implement community marketing initiatives
- Supervise, motivate, and develop employees for promotions
- Exercise strong, fair, and consistent leadership with all employees
- Provide excellent customer service and inform customers of vehicle inspection findings and make service recommendations
- Supervise the flow of cars within the service department
- Perform other duties as assigned
Requirements:
- A minimum of 2 years of store or service manager experience
- Proven track record of success in driving sales, retention, and customer service
- Strong commitment to customer and associate satisfaction
- Business acumen and ability to analyze financial data
- Excellent communication and interviewing skills
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays
- Valid driver's license
- Criminal background check and pre-employment drug screen
- Must be 18 years or older
Benefits:
- Competitive compensation package
- Medical, dental, and vision coverage
- Company-paid short-term disability and company-subsidized long-term disability
- Company-paid life insurance
- 401(k) with company match and immediate 100% vesting
- Generous paid vacation and paid time off
- Flexible spending account
- Employee assistance program
- Purchasing power program
- Vendor purchase discount program
- Employee automotive discounts
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