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Job Summary
We are seeking a highly skilled and experienced Restaurant Operations Manager to lead our team and drive business growth. As a Restaurant Operations Manager at Dunkin', you will be responsible for the overall operation of the restaurant, ensuring that we deliver exceptional customer experiences, maintain high standards of quality and service, and achieve sales and profitability goals.
Key Responsibilities:
- Leadership and Team Management: Provide strong leadership and guidance to your team, fostering a positive and inclusive work environment that promotes employee engagement and development.
- Operational Excellence: Ensure that all aspects of restaurant operations, including food preparation, customer service, and inventory management, meet Dunkin' standards and franchisee policies.
- Customer Experience: Develop and implement strategies to enhance customer satisfaction and loyalty, driving repeat business and positive reviews.
- Financial Management: Analyze sales data, manage inventory, and control labor costs to achieve sales and profitability goals.
- Compliance and Risk Management: Ensure that all restaurant operations comply with Dunkin' standards, franchisee policies, and applicable laws and regulations.
Requirements:
- Education and Experience: Bachelor's degree in Business Administration, Hospitality, or related field; 2+ years of experience in restaurant management or a related field.
- Skills and Qualifications: Proven leadership and management skills; excellent communication and interpersonal skills; ability to work in a fast-paced environment; basic computer skills; fluent in spoken and written English.
About Dunkin':
Dunkin' is a leading global bakery-cafe chain, serving over 3 million customers daily. We are a locally owned and operated Dunkin' Donuts franchise, committed to delivering exceptional customer experiences and driving business growth. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
