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Commercial Insurance Account Manager

2 months ago

Chattanooga, Tennessee, United States RSS Insurance Full time
Job Description

**Job Summary:**

RSS Insurance is seeking a highly skilled Commercial Insurance Account Manager to join our team. As a key member of our brokerage team, you will be responsible for maintaining and servicing assigned Commercial Lines accounts, including marketing and placement of new business and renewal accounts.

Key Responsibilities:

  • Account Maintenance: Day-to-day maintenance and servicing of assigned Commercial Lines accounts, including but not limited to:
  • Marketing and Placement: Marketing and placement of CL new business and renewal accounts
  • Client Service: Maintaining a high level of client service and satisfaction
  • Account Retention: Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary client service

Qualifications and Education:

  • State License: Appropriate State license(s)
  • Experience: Minimum 3 years' insurance brokerage or equivalent experience
  • Certifications: Completion of CISR or ACSR designation; currently enrolled in ARM, AU, or CPCU program
  • Education: Two-year associate college degree required; four-year college degree preferred
  • Knowledge: Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through agency
  • Brokerage Operations: Thorough knowledge of brokerage operations, including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes
  • Technical Skills: Experience and expertise in operating in an electronic environment; excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
  • Risk Management: Familiarity with risk assessment and risk management techniques
  • Communication Skills: Excellent time management, organizational, and verbal and written communication skills
  • Self-Motivation: High degree of self-motivation and self-direction

Duties:

  • Support Producers: Support Producers' sales efforts by developing complete submissions on new and renewal business and obtaining quotes in conjunction with agency marketing procedures
  • Renewal Reviews: Perform annual review and risk exposure analysis of renewal policies for proper coverage, incorporating information obtained from client and/or Producer
  • MIS Client Files: Maintain MIS client files and ensure proper documentation by processing all policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc., according to agency procedures and within agency timelines
  • Renewal Expiration Lists: Maintain control of renewal expiration lists, binders, audits, and aged receivables in accordance with agency guidelines
  • Client Inquiries: Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines
  • Billing: Review all items to be processed to ensure items were received as ordered. Prepare billing following agency's credit and collections policies
  • Professional Development: Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins
  • Special Projects: Participate in any special projects at management's request