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Client Technical Solutions Manager

2 months ago

Bulverde, Texas, United States Futurex Full time

Position Overview: Technical Account Manager

Futurex is in search of a committed professional to fulfill the role of Technical Account Manager within our innovative team. The successful candidate will utilize their technical knowledge to deliver exceptional service to our Tier-1 clientele. This role encompasses providing tailored customer support, nurturing robust client relationships, and strategically enhancing the account's footprint.

About Futurex: The Technical Account Manager role at Futurex involves working closely with the Technical Support Engineering team to serve our global customer base. This position is set in a dynamic environment that offers numerous opportunities for professional advancement.

Core Responsibilities:

  • Deliver ongoing technical assistance and advice to key customer accounts
  • Foster strong relationships with Tier-1 clients to guarantee continuous support and satisfaction
  • Support the development of customer IT infrastructures and oversee project initiatives
  • Track project advancements, evaluate service metrics, and facilitate technical discussions
  • Conduct training sessions on the Futurex product suite and data security best practices
  • Remain informed about industry-specific APIs and protocols for system integration
  • Keep both internal and external stakeholders updated on account developments
  • Collaborate with technical support, sales, and product teams to strengthen overall account engagement

Qualifications:

  • A degree in Cybersecurity, Computer Science, Engineering, or a related discipline
  • Minimum of 3 years of experience in sales and/or technical support
  • Strong communication and problem-solving abilities
  • Proven capability to manage multiple projects simultaneously
  • Self-driven with a passion for continuous learning

Preferred Qualifications:

  • Experience with enterprise data encryption technologies, including HSMs and key management solutions
  • Familiarity with various architectures and platforms
  • Proficiency in Linux, OpenSSL, and scripting languages (Python, Perl, Bash)
  • Understanding of TCP/IP networking

Benefits:

  • Comprehensive health, dental, vision, life, and disability insurance
  • Paid time off for vacations, holidays, and sick leave
  • Competitive salary with opportunities for advancement
  • Access to company fitness facilities
  • Retirement plan with employer matching
  • Enjoy a well-appointed corporate campus with amenities such as a tennis court and jogging trail
  • Experience a supportive corporate culture designed for motivated individuals