Technical Account Manager

2 weeks ago


Bulverde, Texas, United States Futurex Full time
Job Overview

Futurex is seeking a highly motivated and technical individual to fill the position of Technical Account Manager. This role is responsible for providing dedicated technical support to Tier-1 accounts, building strong relationships, and maintaining customer satisfaction.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently with moderate supervision. This position is part of the Technical Support Engineering team and requires a fast-paced and entrepreneurial mindset.

Key Responsibilities:

  • Provide ongoing technical support and guidance to key customer accounts
  • Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
  • Help develop customer IT environments and provide project management services for custom initiatives
  • Track ongoing projects, detail service metrics, and drive new technical discussions
  • Train customers on the Futurex product line and data security best practices
  • Understand industry-specific APIs and protocols used when interfacing with external systems
  • Communicate account status with both internal and external stakeholders
  • Work closely with the technical support, sales, and product teams to support and build the overall account footprint

Requirements:

  • Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field
  • 3+ years' experience in a sales and/or technical support role
  • Strong communication skills
  • Strong problem-solving skills
  • Experience managing multiple projects
  • Motivated, entrepreneurial mindset, with eagerness to learn

Preferred Qualifications:

  • Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
  • Experience with multiple architectures and platforms
  • Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)
  • Experience with TCP/IP networking

Benefits:

  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Competitive compensation and opportunities for advancement
  • Complimentary gym membership
  • Retirement plan with employer contribution match
  • Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals


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