Technical Account Manager
2 weeks ago
Futurex is seeking a highly motivated and technical individual to fill the position of Technical Account Manager. This role is responsible for providing dedicated technical support to Tier-1 accounts, building strong relationships, and maintaining customer satisfaction.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently with moderate supervision. This position is part of the Technical Support Engineering team and requires a fast-paced and entrepreneurial mindset.
Key Responsibilities:
- Provide ongoing technical support and guidance to key customer accounts
- Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
- Help develop customer IT environments and provide project management services for custom initiatives
- Track ongoing projects, detail service metrics, and drive new technical discussions
- Train customers on the Futurex product line and data security best practices
- Understand industry-specific APIs and protocols used when interfacing with external systems
- Communicate account status with both internal and external stakeholders
- Work closely with the technical support, sales, and product teams to support and build the overall account footprint
Requirements:
- Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field
- 3+ years' experience in a sales and/or technical support role
- Strong communication skills
- Strong problem-solving skills
- Experience managing multiple projects
- Motivated, entrepreneurial mindset, with eagerness to learn
Preferred Qualifications:
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with multiple architectures and platforms
- Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)
- Experience with TCP/IP networking
Benefits:
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Competitive compensation and opportunities for advancement
- Complimentary gym membership
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
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